Problem Statement
Businesses today face significant challenges with outdated telephony systems, fragmented communication tools, and inefficient collaboration platforms. Legacy telephony systems like ISDN and PSTN are expensive to maintain, lack scalability, and compromise call quality. Disconnected communication technologies not only result in diminished productivity and increased operational complexity but also negatively affect customer engagement. Furthermore, transitioning to cloud-based voice and collaboration solutions requires careful planning and seamless integration to avoid disruptions, ensure compliance, and enhance user experience.
Comprehensive Voice & Telephony Solutions
We provide end to end Unified Communications (UC) solutions, combining Cisco Unified Communications Manager (CUCM), cloud voice integrations including Microsoft Teams Direct Routing, Zoom Phone, and Voice2Teams integrations. Our services centralise VoIP telephony, streamline IVR processes, and modernise PBX/PABX systems, significantly improving communication efficiency and customer experience.
Legacy Voice Migration
We specialise in migrating traditional ISDN and PSTN services to SIP trunking using Audiocodes gateways, offering substantial cost savings, enhanced scalability, and simplified management. Our experts ensure minimal downtime and disruption during these transitions, allowing your business to maintain continuity throughout the migration process.
Meeting & Conference Room Modernisation
Our advanced audio visual solutions transform your meeting and collaboration spaces into hubs of productivity. Utilising Cisco Webex Room Kits, Microsoft Teams Rooms, and intelligent video conferencing systems, we enable immersive, intuitive, and highly interactive meeting experiences.
Cloud Voice & Collaboration Integration
We integrate cloud native solutions such as Microsoft Teams, Zoom Phone, and Cisco Webex to create unified, scalable communication environments. Leveraging advanced capabilities like Teams Direct Routing and seamless external calling, we significantly improve productivity, streamline operational management, and facilitate robust, seamless collaboration across your Organisation.
Interactive Voice Response (IVR) and Customer Engagement
Custom designed IVR solutions improve customer service efficiency by automating routine interactions, enhancing responsiveness, and ensuring customers receive timely and accurate information. We optimise call flow management to enhance both user satisfaction and operational efficiency.
Audio Visual and Digital Signage Solutions
Deploying professional grade digital signage platforms, we create visually engaging environments that effectively communicate critical information, announcements, and internal messaging. Our AV integration expertise ensures reliable and impactful audio visual experiences for both internal and external stakeholders.
